The City of Boulder Selects Offero As Its Volunteer Management System

The Selection of Offero Reinforces the City of Boulder’s Commitment to Community Stewardship and Engagement

The City of Boulder’s nation-wide search for a volunteer management software ended close to home with the selection of Fort Collins-based Offero. Developed in 2012 by Squarei Technologies, Offero is the premier system for government agencies desiring to manage city-wide volunteer programs and community participation in one place.  The selection of Offero reinforces the City of Boulder’s mission to support a community of service by taking customer service to a new level and standardizing practices across departments.

Of the recent partnership, Lindsey Rehder, COO of Squarei Technologies, commented, “We are really excited to work with the City of Boulder’s Volunteer Cooperative and help them manage their volunteers more efficiently. Spending less time on paperwork means they can spend more time on what really matters.”

The City of Boulder boasts a robust Volunteer Cooperative with 6002 volunteers contributing 88,951 total hours with an economic impact of $2.3 million in 2017. The cooperative is supported by 31 staff members throughout ten city departments including Open Space and Mountain Parks, Boulder Police Department, Boulder Parks and Recreation, and Boulder Public Library. The City of Boulder can expect to see an increased return on volunteer investment (ROVI) with Offero—branded by the city as CountMeIn.

“CountMeIn will allow us to provide exceptional customer service and maximize volunteer engagement, which is very important to us as a Points of Light Certified Service Enterprise”, said Aimee Kane, Volunteer Program and Project Manager with the City of Boulder.

CountMeIn will be Boulder’s one-stop solution for volunteer coordination and event management city-wide. The cloud-based system will save staff members, volunteers, and patrons alike time and energy with intuitive features like automated hour tracking, self-reported site visits with impact-related measures, eLearning, activity registration, highly-customizable reporting, world class training and support, and more. Other customers of the software include organizations like Boulder County, Larimer County Natural Resources, Loveland Open Lands and Trails, and the City of Fort Collins.

The City of Boulder will go live with CountMeIn in early 2019. The city was previously using a variety of systems across departments—from Excel to Volgistics—to manage their volunteers.

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