Revealing Volunteer Impact in Your City


Sharing the positive difference volunteers make is more important than ever. Volunteer managers must communicate the impact of volunteers to gain program resources, recruit volunteers, and, ultimately, build strong communities.

Download this guide to go beyond counting hours alone and transform the way you measure and communicate volunteer impact. Discover how to audit your current measurement practices, learn new ways to track impact, and develop a plan for success.  

  • This PLAYBOOK includes

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    Step-by-Step Guide to Implement the Strategy

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    Case Studies from the Field

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    Tools and Templates

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    Recommended Resources

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Courtesy of

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Work smarter with a proven solution for volunteer management



As President of VQ Volunteer Strategies, Beth Steinhorn partners with organizations and their leadership to increase impact through strategic and innovative engagement. The author of multiple books and articles—including serving as coeditor of the new book Transforming Disruption to Impact—she is part of the national conversation about strategic engagement, frequently provides training on the topic, and consults with organizations throughout the US and Canada.

Meet Offero

The only volunteer management software you'll ever need

Offero is an enterprise-grade volunteer management software application created to meet the needs of programs just like yours. Our design and functional capabilities were derived from years of collaboration with volunteer coordinators and continue to evolve with their needs. We’ve successfully partnered with city, county, and state governments of all sizes and scopes to implement our cloud-based solution.

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Volunteer Recruitment & Onboarding
Volunteers search opportunities, submit applications and background checks, and complete training all in one place.
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Volunteer & Event Management
Manage volunteer scheduling and participant registrations while automating tasks like shift reminders, hour tracking, and feedback requests.
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Volunteer Engagement
Easily communicate with all or a subset of your volunteers. Volunteers connect with each other in a private discussion forum.
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Program Measurement
Turn your data into useful information at the click of a button with our Analytics dashboard and pull an amazing array of standard and custom reports.

"With so many details to keep track of, Offero is a lifesaver. Being able to manage all fo the recurring shifts, easily create or edit activities, and communicate with volunteers and participants is easy. Offero keeps all the logists in one place, so our programs can move along seamlessly."

Laura Fritz

Public Engagement Specialist at the City of Fort Collins
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