Carve the path to a stronger community with our free playbooks.

These free downloads are designed to help guide cities towards their volunteer engagement goals. However, anyone can apply these resources principles to their organizations.

Developing New Volunteer Opportunities in Your City: The Playbook
The first in a series of playbooks, this guide will help you take actionable steps toward identifying community needs, developing new volunteer roles to address those needs, and equipping staff to support volunteers.

new opportunities


Revealing Volunteer Impact in Your City: The Playbook

Download this guide to go beyond counting hours alone and transform the way you measure and communicate volunteer impact. Discover how to audit your current measurement practices, learn new ways to track impact, and develop a plan for success.

Revealing Impact


Developing a Roadmap to Citywide Volunteer Engagement: The Playbook

Discover how having a strategic plan for volunteer engagement is crucial to ensuring that an organization utilizes resources efficiently. Explore four comprehensive templates, shares the appropriate steps, and highlights a success story from Flint, Michigan.

developing a roadmap

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RECRUITING | ONBOARDING  | MANAGEMENT | ENGAGEMENT | REPORTING
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Meet Offero

The only volunteer management software you'll ever need

Offero is an enterprise-grade volunteer management software application created to meet the needs of programs just like yours. Our design and functional capabilities were derived from years of collaboration with volunteer coordinators and continue to evolve with their needs. We’ve successfully partnered with city, county, and state governments of all sizes and scopes to implement our cloud-based solution.

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Volunteer Recruitment & Onboarding
Volunteers search opportunities, submit applications and background checks, and complete training all in one place.
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Volunteer & Event Management
Manage volunteer scheduling and participant registrations while automating tasks like shift reminders, hour tracking, and feedback requests.
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Volunteer Engagement
Easily communicate with all or a subset of your volunteers. Volunteers connect with each other in a private discussion forum.
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Program Measurement
Turn your data into useful information at the click of a button with our Analytics dashboard and pull an amazing array of standard and custom reports.

“Offero has transformed our volunteer efforts into one cohesive program. Building systems and processes that apply to all volunteers is so much easier with Offero. Not to mention there is way less paper to keep track of! I can now pull reports city wide with the click of the mouse. I no longer have to spend countless hours compiling data from different sources.”

Charlotte Norville

Charlotte Norville

Offero Product Specialist
Former City of Fort Collins Citywide Volunteer Program Manager
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